Year-old NM4 been at mechanic for 5 weeks do to DCT failure. Need advice.
With only 3800 miles on it, I pull the bike to a stop and note the gear indicator is just a " - " and I was unable to change gear, and once the engine stopped, I was unable to start it unless I was rolling, and even then the gear was still stuck (at 5th gear). Seems on par with the issue on page 107 of the owners manual.
It was just barely within warranty, so I call up my dealer I bought it from, out of state, bring it there, and, 5 weeks later, still there.
I call them weekly. I get responses like "we just fixed it, we just need to test ride it" and "Yeah it didn't work we are trying something else." or "Yeah our mechanic was in the hospital for a few weeks."
They've contacted Honda Reps to verify if the ECM was the problem, and it allegedly wasn't.
The most recent thing I've heard from them is "the mechanics are banging their heads together still trying to figure it out. It will shift when taken apart but it won't shift after they put it back together."
I ride year round if there is no snow on the ground, but it looks like I'm losing half my summer over this issue. I don't know what to do or if I can do anything. Some people are telling me to look into legal action or lemon law and then other more mechanical people are telling me "this is how repairs are sometimes."
Any advice or similar nightmare stories like this? They are repairing it under warranty but it's taking so long it's well outside of warranty at this point.
Part of me is wondering if they just have other bikes to fix and taking the NM4's body apart is such a pain that they keep putting it off because it's being covered under warranty.
Last edited by SharpEdge; 06-15-2017 at 06:28 PM.